It is a furniture store, so it is like buying a car, high pressure. They were friendly and spent a lot of time trying to find me a chair I liked. The chair I ordered they ended up not being able to get, but it was not their fault. As furniture stores go, they were fine and I would go back. I got a good price and love the chair.
It is the worst furniture store in USA. They lied to us about the bedroom and take 1600 piece for it and they said it is in a good quality but we found in ashly the same bedroom for 900 dollars and they said to us it is a bad quality. We go back to store to return it before they deliver it to us they refuse. Don't buy from this store .
Direct Furniture was by far the worst furniture experience we've ever been through. For one, they submitted our order wrong. When our order came to our house, the color was wrong and was missing the end piece which in the end didn't matter due to the wrong color but we also purchased a rug and that did not come with the initial order. I had to argue with the Store Manager to explain what we had ordered to get it resolved. The manager didn't even work with us on the day we purchased our order but insisted he knew what we ordered. Unbelievable. Additionally at the end of that phone call he told me to calm down and hung up on me abruptly. Terrible customer service. Stay far away. There's a reason you don't see much of these stores around. These guys are lucky to still be in business.
My comment is for those, who wants good,honest service please don't waste your time and money at direct furniture,which is located inside Springfield mall, employees in the store they are nice to you till you buy stuff, once they have your money , they are rude and won't help you with anything, happened to me and I don't know other people to face same problem.
Excellent in-store customer service and delivery service/set up. I visited this store two times and made purchases each time. I had the same two salesmen both times, Wajid and Brian. I purchase a beautiful 3-piece set of marble-top cocktail tables the first visit and a beautiful upholstered platform bed with a 6 ft tall headboard during the second visit.
Direct Furniture is a US Furniture Store based in Springfield, Virginia. Direct Furniture is located at 6500 Spring Mall Dr, Springfield, VA 22150, USA.
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